Report an Issue

If your issue is urgent and relates to an order, please contact us on 0425 346 704 as soon as possible. Have your order ID ready (if you know it).

If you are contacting us about a technical problem with any aspect of the website, please use the form below and provide as much information as possible including:

  • The steps you took which led to the issue
  • A description of the issue including any error messages you received
  • Your order ID (if the issue relates to an order)
  • Your full name AND email address
  • Your web browser (e.g. Google Chrome, Internet Explorer, Firefox etc.) and operating system (e.g. Windows, macOS, iOS, Android etc.) with versions if known

The more information you provide, the more likely we will be able to resolve your issue. Please see our support page for further steps you can take to ensure the best experience when using My School Lunch Box.