If your issue is urgent and relates to an order, please contact us on 0425 346 704 as soon as possible. Have your order ID ready (if you know it).

Common Issues

I’ve forgotten my username/password.
You can reset your password here. If you have forgotten your username, please contact us.

I didn’t receive email confirmation for an order.
Check that you have entered your email address correctly on your account page.

I’ve accidentally placed an order twice or I’d like to change/refund my order.
Please contact us as soon as possible in order to update your order or arrange a refund for the duplicate payment.

Something is not displaying correctly.
See the supported browsers section below and ensure you are using an up-to-date version of your browser.

If your issue is still unresolved or not listed, click here to report an issue.


Error Messages

Message Description
Cannot use a payment_method_nonce more than once. Your order may have been placed, but the checkout process was interrupted during the final stage. Check your email for confirmation. If you have not received an email, try placing your order again or contact us for further assistance.
Fatal Error Please report this error as soon as possible using the form here.


Supported Browsers

My School Lunch Box supports all modern web browsers. We suggest:

We cannot guarantee that the site will function correctly in outdated browsers. If you are experiencing visual or technical issues in an older browser, please consider upgrading. Newer browsers offer a wide range of features and better support for modern web standards.